From Twitter 03-14-2011

[starshadow_rivaulx]

• 02:48:17: Satellite Photos - Japan Before and After Tsunami - Interactive Feature - NYTimes.com http://bit.ly/ff2MsJ
  
• 13:55:40: Cherry Mobile stall in cash n carry has a sample unit of their tablet phone.
  
• 13:56:37: Thing is, they won't turn it on so you can see what it looks like. Eh?
  
• 16:06:54: Those IDIOT radiation texters are like the quake texters back in 1991 after the Baguio quake. Mayhem and foolishness and scaring people.
  
• 16:27:50: Interesting! Magnolia is selling free range chicken now. May get.
  

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Comments

[hushdawg.livejournal.com]

I had the same grief with the MyPhone stall in Cubao, took them two weeks to get a working version of the touch screen phone after they put the dummy on display. What dummy tells a store to sell something when they have no stock?

If you don't have stock, why put out a display and show people that you can sell it when you:
1) don't know when you'll get more in
2) can't order it for the customer
3) don't even know the most basic things about the phone you are selling!

Having been in sales for most of my life it pisses me off how low the quality of salesmanship is here in the Philippines, like the stores don't give a rat's ass about providing service or information and God help you if you buy the wrong thing based on misinformation by the "sales" clerk because it'll be a cold day in hell before they'll give a refund for anything.

Sorry.. /rant

RE: the rad texters

The fun thing here is that TWO atomic bombs were dropped on Japan back at the tail end of WWII and there was NO EFFECT on the Philippines. What makes people so gullible as to believe that a radiation leak from a nuclear plant will reach here?

Also, iodine swabbing doesn't really do ANYTHING. you have to take iodine tabs to block the Thyroid absorption and even that doesn't stop the inevitable absorption into food and water that you'll eat later!

Ugh.. sorry..

[cindyg.livejournal.com]

Oh, I can so relate to your comment! And it's not just the quality of service at the point of sale, you have to worry about the quality of after-sales service, which is any company's chance to retain its customers. I usually ask the repair center when I can call up to get a status report, and by God, you'd better have concrete information when I do call.

Being put on endless hold and bounced from one rep to another makes me want to forget about basic humanity and go ballistic in a very short span of time.

As for the texters. Oh my dear heavens, after the big 7-plus something quake in Manila back in 1990 or so? Some idiots with nothing better to do started texting that an even bigger quake was due at a specific time on a specific date and scared the hell out of everyone. My office sent me home, just in case! *dies* Really, I don't even know...

This is the stuff of which ranting is made, for reals.

[hushdawg.livejournal.com]

I do sales training (and have for many years) and the first thing I tell people in my seminars is:

"You have been taught the old phrase 'the customer is always right' but I will tell you today that the customer is NOT always right, in fact the customer is frequently WRONG. However, that isn't the point. It doesn't matter who is right or wrong because ultimately your customer is the reason you open your doors every morning and the reason for EVERYTHING THAT YOU DO. If you make a single move that doesn't in some way benefit the customer or enhance their experience of your product, service, store or sales process then you are making a big mistake."

I teach my students two major phrases that I learned back when I first started in sales at the age of 17:
"If there's time to burn, you've got time to learn. When there's time to lean, it's time to clean."
Underscoring that clean stores with knowledgeable employees are statistically proven to have measurable increases in sales and productivity.

Very simple changes in mindset and the retail industry in the Philippines could be explosive. So many opportunities are lost to sell to tourists because of the "i don't care" attitude.

I learned a long time ago that SM employees are not there for the customers, they are there to take care of the store by keeping things in order, making sure things stay stocked and preventing theft. Taking care of the customer is as far down on the list as it can possibly be.